Support Overview

MokaFive's support goal is to provide prompt and accurate responses to technical questions, emphasizing problem resolution and customer education. As part of customer education, MokaFive™ believes in empowering its users via a suite of self-help tools, which includes easy to access product embedded help. For our professional account users we also provide the MokaFive™ Support Center.

MokaFive Support Center

The MokaFive™ Support Center allows Professional Account users to submit, update, and track support cases 24 hours a day. The support center also provides access to the solutions portal which has answers to many of your product questions.

Getting started - videos and guides

Our Getting Started page will help you install and use your MokaFive™ Player.

Contact support

Support Request - Fill out our support form and a MokaFive™ team member will respond as soon as possible.

Professional services

If your organization needs a higher level of technical support or if you want us to help you build a solution to meet your specific requirements, please email us at salesteam@mokafive.com to schedule an appointment.

VPAT™—Voluntary Product Accessibility Template®

The purpose of the Voluntary Product Accessibility Template®, or VPAT™, is to assist Federal contracting officials and other buyers in making preliminary assessments regarding the availability of commercial "Electronic and Information Technology" products and services with features that support accessibility.